Privacy Policy

Introduction

This Privacy Policy explains how Desitatva and its affiliates (collectively “Desitatva, we, our, us”) collect, use, share, protect, or otherwise process your personal data through our website www.desitatva.shop (the “Platform”).

Please note:

  • Certain sections of the Platform may be browsed without registration.

  • We do not offer any product/service outside India.

  • Your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing of any product/service, you expressly agree to:

  • The terms and conditions of this Privacy Policy.

  • The Terms of Use and applicable product/service terms.

  • The laws of India, including those related to data protection and privacy.

If you do not agree, please do not use or access the Platform.

1. Collection of Personal Data

We collect your personal data when you:

  • Use our Platform, services, or interact with us.

  • Provide personal details such as name, date of birth, address, phone number, email, etc., during registration.

  • Share sensitive information (with consent), such as bank details, credit/debit card information, or biometric data.

  • Use specific features on the Platform that require personal identification.

Additional Data Collection

  • We may track your behavior, preferences, and interactions with the Platform.

  • We may collect transaction-related information from third-party business partners.

  • If a third party collects your data directly, you will be governed by their privacy policies.

🚨 Security Warning:
Desitatva never asks for sensitive details like debit/credit card PINs or banking passwords. If you receive such requests, report them immediately to law enforcement.

2. Usage of Personal Data

We use your personal data to:

  • Provide requested services.

  • Assist sellers and business partners in processing and fulfilling orders.

  • Improve customer experience and resolve disputes.

  • Detect and prevent fraudulent or illegal activities.

  • Customize your Platform experience.

  • Inform you about offers, products, services, and updates.

  • Conduct marketing research, analysis, and surveys.

  • Comply with legal obligations and enforce our Terms of Use.

🔹 Marketing & Communication: You can opt-out of marketing communications at any time.

3. Sharing of Personal Data

We may share your personal data:

  • Internally within our group entities, corporate entities, and affiliates for better service access.

  • With third parties, including:

    • Sellers & Business Partners (for order processing).

    • Logistics Providers (for deliveries).

    • Payment Service Providers (for transactions).

    • Marketing and Advertising Partners.

Legal Disclosures

We may disclose your personal data:

  • To government agencies or law enforcement as required by law.

  • In response to legal orders (subpoenas, court orders, etc.).

  • To protect the rights, property, or personal safety of our users and the general public.

4. Security Measures

We take reasonable security measures to:

  • Protect your data from unauthorized access, misuse, or loss.

  • Ensure secure data transmission and account access.

🚨 User Responsibility: You are responsible for safeguarding your login credentials and password.

⚠ Note: Data transmission over the internet is not 100% secure. By using the Platform, you acknowledge the inherent risks of data transmission.

5. Data Retention & Deletion

  • You can delete your account via your profile settings.

  • We may delay or refuse deletion if there are:

    • Pending orders, claims, disputes, or grievances.

    • Legal obligations requiring data retention.

  • Once deleted, you will lose all account-related data and access.

  • We may retain anonymized data for analytics and research purposes.

6. User Rights

You may:
✔ Access, update, or correct your personal data via Platform settings.
✔ Withdraw consent for data processing by contacting us.

⚠ Important:

  • Withdrawal of consent is not retroactive and is subject to applicable laws.

  • If consent is withdrawn, we may restrict or deny access to services that require such data.

7. Changes to Privacy Policy

  • We may update this Privacy Policy periodically.

  • Any significant changes will be notified as required by law.

8. Grievance Officer Contact Details

For any privacy-related concerns, contact:

📌 Grievance Officer: Akansha Chauhan
📍 Registered Office: TYPE C-29, M V I D HOSPITAL QUARTERS, Kingsway Camp, North West Delhi, Delhi - 110009
📧 Email: tatvadesi@gmail.com
📞 Phone: +91 9650169668

Customer Support Timings:
🕙 Monday – Friday: 10:00 AM – 8:00 PM
🕙 Saturday – Sunday: 10:00 AM – 6:00 PM